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Quest K1000
Step 3 of the migration scripts expects a custom CSV file created by the K1000 reporting framework. Please follow the below steps for guidance:
-
Open K1000 administrator interface, select
Reporting
in the sidebar, then selectService Desk
under theView By
filter.
-
At the top of the table select
Choose Action
and clickNew (Wizard)
.
-
Enter a name for the report, select
Service Desk
as the category, and for under the topic menu search forticket
. Two options should be visible:Ticket: The K1000 Service Desk
Archive Ticket: The K1000 Service Desk
Select either of these options depending on whether you want to migrate active tickets or archived. If you would like to migrate both then you will need to do them separately.
-
For Fields to Display check
Ticket Info
and continue with the wizard. If you selected archive ticket above then checkArchive Ticket Info
.
-
Skip through the next few stages of the wizard by clicking
Next
until you hit theFinish
button. -
Once the report has been created, search for it in the table and generate a
CSV
report.