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5.7.0
Release Details
| Release Date |
29th April 2025 |
| Release Type |
Stable - Minor |
Notable Changes
-
Operator notifications improvements
The operator notifications system has been revamped to allow for more granular control over notifications,
including different notification preferences for different departments through
Department Subscriptions. Individual notifications can now also be
toggled on or off.
-
Frontend ticket improvements
Several improvements have been made to the frontend ticket grid and ticket view, including:
- Ticket grid search now uses the search engine for better results.
- Allow adjusting the number of rows shown in the ticket grid.
- Save reply drafts automatically.
- Collapse already viewed messages, collapse long ticket threads, and hide quoted content in ticket view.
- New dedicated print view.
-
PHP 8.4, database version support
Support for PHP 8.4 has been added, as well as officially supporting MySQL 9.0-9.3, MariaDB 11.7 and Percona 8.4.
Resource Changes
Changelog
| Type |
Issue |
Description |
| Feature |
helpdesk#3559 |
MySQL 9.x support |
| Feature |
helpdesk#3529 |
Single tenant support in Microsoft 365 |
| Feature |
helpdesk#3519 |
PHP 8.4 support |
| Feature |
helpdesk#2319 |
Ticket department notification subscriptions |
| Improvement |
helpdesk#3552 |
Increase organisation name length limit |
| Improvement |
helpdesk#3550 |
Use email message IDs in References header for e-mail threading |
| Improvement |
helpdesk#3544 |
Change 'mark as resolved' option to a POST route on frontend |
| Improvement |
helpdesk#3543 |
Allow pinning ticket messages via API |
| Improvement |
helpdesk#3542 |
Allow forward ticket macro action to send clipped messages |
| Improvement |
helpdesk#3541 |
Show assigned operators on operator panel ticket grid on mobile |
| Improvement |
helpdesk#3539 |
Permission to manage own reply templates |
| Improvement |
helpdesk#3536 |
Improve model indexing command speed |
| Improvement |
helpdesk#3535 |
Improve setting cursor position in reply templates |
| Improvement |
helpdesk#3533 |
Automatically delete email queue record when deleting related ticket message |
| Improvement |
helpdesk#3523 |
Option to disable individual notifications |
| Improvement |
helpdesk#3522 |
Option to change default binning of time-based reports |
| Improvement |
helpdesk#3520 |
Allow filtering ticket grid on mobile |
| Improvement |
helpdesk#3515 |
Improvements to frontend ticket grid UX |
| Improvement |
helpdesk#3484 |
Copy operator side ticket UX to frontend |
| Improvement |
helpdesk#3454 |
Change placement of 'mark as resolved' option on frontend |
| Improvement |
helpdesk#1866 |
Option to run automatic/hook macro actions as a bot or a specific operator |
| Bug |
helpdesk#3558 |
Collection engine broken when DATATABLES_SKIP_COUNT is enabled |
| Bug |
helpdesk#3557 |
Table pagination doesn't redraw when changing filter options |
| Bug |
helpdesk#3555 |
Allowed file attachment types fails to reject attachments in some cases |
| Bug |
helpdesk#3551 |
Don't save ticket feedback automatically if user is not logged in |
| Bug |
helpdesk#3549 |
Error loading some cards under the Ticket Responses report |
| Bug |
helpdesk#3548 |
View hooks missing on some pages |
| Bug |
helpdesk#3546 |
Dark mode favicon doesn't default back to the normal favicon |
| Bug |
helpdesk#3545 |
Verify notification always sent when adding user over API with additional email addresses |
| Bug |
helpdesk#3540 |
Make sure messages tab is active when clicking 'Reply' to open the editor |
| Bug |
helpdesk#3538 |
Validating brand SMTP authentication incorrectly sends using first brand email address |
| Bug |
helpdesk#3537 |
Config option to add or remove headers in outbound emails |
| Bug |
helpdesk#3534 |
Display issue on frontend ticket grid with long ticket subjects |
| Bug |
helpdesk#3528 |
Uncaught IOException in app-manager update |
| Bug |
helpdesk#3527 |
Ticket merge fields aren't shown on actions form |
| Bug |
helpdesk#3526 |
Restore doesnt delete new tables |
| Bug |
helpdesk#3525 |
Handle LTR content within RTL page |
| Bug |
helpdesk#3524 |
Set default access level to 'user' when adding user to existing organisation |
