Plugins

Plugins provide extra functionality that is separate to the core features of the help desk. Each plugin is independent and can be easily activated or deactivated. Below is a list of plugins that are currently shipped with the help desk, other plugins can be installed by uploading to the /app/Plugins folder.

Hello World

A boilerplate and example for plugin development, no functional use.

HipChat Notifications

Post notifications in a room in HipChat on selected ticket actions. HipChat is a group messaging application for businesses.

Slack Notifications

Post notifications in an channel in Slack on selected ticket actions. Slack is a group messaging application for businesses.

Time Tracking

Track time spent by operators on tickets, creating a time sheet for each ticket and operator.

WHMCS Information

Connect SupportPal with your WHMCS system(s) to fetch useful details about your users in tickets. WHMCS is a billing system designed for web hosts and other online businesses.

Developing Your Own Plugins

Read our documentation on building your own useful plugin.