Plugins
Plugins provide extra functionality that is separate to the core features of the help desk. Each plugin is independent and can be easily activated or deactivated. Below is a list of plugins that are currently shipped with the help desk, other plugins can be installed by uploading to the /app/Plugins
folder.
Hello World
A boilerplate and example for plugin development, no functional use.
HipChat Notifications
Post notifications in a room in HipChat on selected ticket actions. HipChat is a group messaging application for businesses.
Slack Notifications
Post notifications in an channel in Slack on selected ticket actions. Slack is a group messaging application for businesses.
Time Tracking
Track time spent by operators on tickets, creating a time sheet for each ticket and operator.
WHMCS Information
Connect SupportPal with your WHMCS system(s) to fetch useful details about your users in tickets. WHMCS is a billing system designed for web hosts and other online businesses.
Developing Your Own Plugins
Read our documentation on building your own useful plugin.