SupportPal Docs

System Cleanup

System cleanup provides tools that can be used to prune the audit logs and caches. Pruning audit logs can be particularly useful if you need to reduce the size of your database tables. You can find the cleanup options are at Utilities -> System Cleanup.

Contents

The tools are divided into files and logs, based on where the data is stored.

Files

Option Description
System Cache The cache is used to store data that does not change frequently in order to reduce the number of the database calls. The cache items are automatically removed when they became stale or when the data changes, but you may wish to clear it manually.
Template Cache The template files are pre-compiled and saved to the file system to save time when loading them.
Attachments Ticket attachments are saved on the file system, but you have the option to prune attachments before a certain date.

Logs

Option Description
System Activity Log All activity, from users, operators and the system itself is logged in this log. Information may become irrelevant some point in the future, and you can prune log entries before a certain date.
Email Log Each incoming and outgoing email is stored in the email log as a raw email, this log might get heavy over time as some emails can be very large. You can prune email log entries before a certain date.
Operator Login Log Every operator login is stored in the login log, you can prune log entries before a certain date.