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2.0.0 RC 1
Release Details
| Release Date |
21st April 2016 |
| Release Type |
Release Candidate |
Important Notes
- Apache mod_rewrite No Longer Required - From this release, the system will operate without mod_rewrite or a working .htaccess. A setting has been added that can be enabled if the .htaccess rules (or similar rewrite rules) are functioning. This setting is set to true automatically on upgrade from a previous beta.
- Email Template Previews - A preview option has been made available while editing email templates. It gives an opportunity to see how your email would look, and merge fields are populated with test data.
Changelog
| Type |
Issue |
Description |
| Feature |
DEV-481 |
Email template previews and editor improvements. |
| Improvement |
DEV-277 |
Improved htaccess rules to hide application files. |
| Improvement |
DEV-401 |
Removes dependency on Apache mod_rewrite. |
| Improvement |
DEV-448 |
Now tries to handle inline images in incoming emails as inline HTML instead of attachments. |
| Improvement |
DEV-471 |
API - Added option to email operators on adding a reply. |
| Improvement |
DEV-476 |
Remove operators assigned to tickets when removing them from a department. |
| Improvement |
DEV-482 |
API - Added profile fields to organisation add and update. |
| Improvement |
DEV-484 |
Added an alert box when deleting a ticket and blocking its user. |
| Improvement |
DEV-501 |
Adding self-service link option on open new ticket page in operator panel. |
| Bug |
DEV-460 |
Editing a user ticket message adds their IP address again at the end. |
| Bug |
DEV-463 |
Haven't handled a possible exception when handling downloaded email. |
| Bug |
DEV-464 |
Unable to update custom fields on existing tickets in the frontend. |
| Bug |
DEV-466 |
The 'hours since' filter options were not working as intended. |
| Bug |
DEV-470 |
Incorrect log message saved on replies in API channel tickets. |
| Bug |
DEV-472 |
Closing ticket in API always assumes operator closed it. |
| Bug |
DEV-473 |
Email template dropdown incorrect on send user email page. |
| Bug |
DEV-475 |
Unable to update a ticket's department when an operator is assigned in some situations. |
| Bug |
DEV-478 |
Problems searching for operators when trying to assign an operator to a ticket. |
| Bug |
DEV-479 |
Unable to add canned responses to ticket replies. |
| Bug |
DEV-480 |
Sometimes doesn't accept attachments on email replies. |
| Bug |
DEV-483 |
New languages sometimes do not load when adding to the languages directory. |
| Bug |
DEV-486 |
Issue with saving times when using a 24-hour time format with AM/PM. |
| Bug |
DEV-492 |
Closing ticket via grid and reply options doesn't clear the due time. |
| Bug |
DEV-495 |
Unable to submit a ticket when another department has a required custom field. |
| Bug |
DEV-496 |
Haven't handled a possible exception when a ticket message may fail to be added to a ticket. |
| Bug |
DEV-498 |
Waiting for response email is not sent on some departments. |
| Bug |
DEV-499 |
Unable to use user organisation name filtering option in ticket filters. |
| Bug |
DEV-502 |
Haven't handled a possible exception when a file upload fails. |
| Bug |
DEV-503 |
Error when an SLA plan reply or resolve time does not exist for a ticket priority. |
| Bug |
DEV-504 |
Unable to set avatar when registering a user account. |
| Bug |
DEV-505 |
Internal operator messages notifies the wrong user under certain circumstances. |
| Bug |
DEV-506 |
Inaccurate data displayed in user feedback report. |
