Email Log

The email log contains the contents of all inbound and outbound emails sent by help desk. It shows the time of the email, who it was sent to and a log of the message.

Searching for an Email

Table sorting

By default the table is sorted by date and time. Once the table has loaded you're able to change the sort column by clicking the up/down arrows:

• Down arrow: descending order
• Up arrow: ascending order

This action is only temporary and will disappear once the page has been reloaded.

Filtering the table

It's possible to filter the table based on a number of fields:

1. Visit Utilities -> Email Log and click "Filter Results".
2. Search terms:
   1. Date - Filter emails that occurred between specific dates.
   2. Type - Whether the e-mail is "Inbound" (sent to the help desk), or "Outbound" (sent by the help desk)
   3. Recipients - The e-mail addresses that the email was sent to.
   4. From Name - The name associated with the FROM address. By default this contains your company name; for ticket related e-mails this may also include the department name and the operator who performed the action.
   5. From Address - Which help desk address the email was sent from. This may be a department email or default system email address.
   6. Subject - The subject line of the email.
   7. Message - The contents of the email.
3. The table will be filtered automatically as you enter search terms.

Viewing Emails

1. Visit Utilities -> Email Log.
2. Filter the table to find the e-mail you would like to view.
3. Click the "Show Message" button. The table row should expand downwards showing the email content.

Empty/Prune Email Log

1. Visit Utilities -> System Cleanup.
2. Scroll right down until you see "Email Log"
3. Select the date from which you would like email log entries to be deleted and then click the "Prune" button.