4.2.0

Release Details

Notable Changes

Features

• PHP 8.1 Support
  SupportPal now supports PHP 8.1, requiring ionCube loaders version 12 to be installed. Ensure to update to SupportPal 4.2.0 or higher before switching your PHP version. Please note that PHP 8.0 is not supported due to no available ionCube loaders for that version.
• Keyboard Shortcuts
  A number of keyboard shortcuts have been implemented for the operator panel and managing tickets to help with your workflow.
• Mention Operators
  You can now mention operators in ticket messages and notes. Type '@' then the start of their name and a dropdown will show with a list of operators. Mentioned operators receive an email/display notification about the ticket message.
• Operator Reply Templates
  Operator signatures have been replaced with operator reply templates. Operator reply templates are more versatile, enabling you to use a greeting in combination with a signature and remembers the cursor starting position.

Command Location Changes

The app:backup, app:restore, and app:update commands have been moved to the new app-manager folder. These commands must now be called from this folder, for example:

php app-manager/artisan app:update

or

cd app-manager
php artisan app:update

Only the app:backup command will continue to work from the main directory for now, but will this no longer work from our next major version (5.0.0), so we encourage to update any usage of this command.

Resource Changes

• English language pack changes (from 4.1.2)
• Frontend template changes (from 4.1.2)
• Operator template changes (from 4.1.2)
• Asset files changes (from 4.1.2)

Changelog