Home
Prologue
- Release Notes
  - 4.x Release Notes
    - 4.2.5
    - 4.2.4
    - 4.2.3
    - 4.2.2
    - 4.2.1
    - 4.2.0
    - 4.1.2
    - 4.1.1
    - 4.1.0
    - 4.0.4
    - 4.0.3
    - 4.0.2
    - 4.0.1
    - 4.0.0
  - 3.x Release Notes
    - 3.7.2
    - 3.7.1
    - 3.7.0
    - 3.6.2
    - 3.6.1
    - 3.6.0
    - 3.5.0
    - 3.4.1
    - 3.4.0
    - 3.3.1
    - 3.3.0
    - 3.2.1
    - 3.2.0
    - 3.1.0
    - 3.0.0
    - 3.0.0 Beta 2
    - 3.0.0 Beta 1
  - 2.6 Release Notes
    - 2.6.1
    - 2.6.0
  - 2.5 Release Notes
    - 2.5.1
    - 2.5.0
  - 2.4 Release Notes
    - 2.4.1
    - 2.4.0
  - 2.3 Release Notes
    - 2.3.1
    - 2.3.0
  - 2.2 Release Notes
    - 2.2.0
    - 2.2.0 Beta
  - 2.1 Release Notes
    - 2.1.2
    - 2.1.1
    - 2.1.0
    - 2.1.0 Beta
  - 2.0 Release Notes
    - 2.0.3
    - 2.0.2
    - 2.0.1
    - 2.0.0
    - 2.0.0 RC 1
    - 2.0.0 Beta 3
    - 2.0.0 Beta 2
    - 2.0.0 Beta 1
- Migration Script
  - Quest K1000
  - WHMCS v7
- End of Life (EOL) Policy
Getting Started
Administration
Configuration
Using SupportPal
Customisation
Add-ons
- Channels
  - Facebook
  - Help Widget
  - Twilio
  - Twitter
- Plugins
Integrations
- Blesta Integration
- WHMCS Integration
Guides
- GDPR Compliance
- Twitter Developer Application

Outdated documentation: this page is for SupportPal 4.2.x. The latest version is SupportPal 6.1.x. Read this page for SupportPal 6.1.x.

Self-Service Settings

Settings related to the self-service section. Access by going to Settings and opening the Self-Service box in the sidebar.

Feedback Forms

Feedback forms are a way of collecting insightful and useful feedback from users on your articles. Different forms can be configured for different groups of articles based on a flexible conditions system.

General Settings

General settings related to the self-service section.