Troubleshoot importing large emails
Problem
A large email (of many MB in size) fails to import into the help desk.
Cause
Your configured PHP or MySQL resource allocation is too small.
Resolution
PHP
- Ensure
upload_max_filesize
is larger than the file - Ensure
memory_limit
is larger thanupload_max_filesize
, it should be several times larger
MySQL
- Ensure
max_allowed_packet
is larger than the raw contents of the email