Signatures let you create different context-specific ticket signatures dependent on a ticket's department and brand. To create and edit signatures for other operators, please see Operator Signatures.

Updating your Signatures

To update your signatures, please follow the following steps.

  1. Hover over the user icon in the top right of the screen and click "Signatures" in the dropdown that appears.
  2. Complete the input fields:
    1. Department - The name of the role.
    2. Signature - The signature content, merge fields are allowed.
  3. To add a new signature for a different department, use the 'Add for department...' dropdown towards the bottom of the page.
  4. Clicking the brand tabs will allow you to create signatures that apply to that specific brand only, otherwise the default signature(s) are used.
  5. Click the "Submit" button.