# Add-ons

Add-ons are a collective term used for packages that provide extra functionality that is separate to the core features of the help desk.

Add-ons can be installed and activated from our [marketplace](Add-ons+Marketplace). Below you can find the documentation for our add-ons.

## Channels

#### [Chat](Chat+Channel)

 The Chat channel is a real-time messaging widget that can be embedded into your website, enabling customers to start conversations with support agents or AI assistants without leaving the page they are viewing.

#### [Facebook](Facebook+Channel)

The Facebook channel can handle multiple accounts and will create tickets on new posts on your Facebook page and messages to the page.

#### [Help Widget](Help+Widget)

A JavaScript widget that developers can embed into their website to enable customers to easily search a knowledgebase or contact the help desk without leaving the page they're viewing.

#### [Twilio](Twilio+Channel)

The Twilio channel can process incoming SMS and WhatsApp messages to your phone numbers as tickets, as well as answer phone calls as they come in.

## Plugins

#### [AI Assistant](AI+Assistant+Plugin)

Improve the efficiency and productivity of operators with AI-powered ticket replies and summaries.

#### [Blesta Information](Blesta+Information)

Connect SupportPal with your Blesta system to fetch useful details about your users in tickets. Blesta is a billing system designed for web hosts and other online businesses.

#### [Department Tree](Department+Tree+Plugin)

Adds a hierarchical tree to the top of the ticket grid sidebar, showing brands, departments, and statuses, with a ticket count for each.

#### [Duo Security](Duo+Security+Plugin)

Replaces the built-in operator 2FA system with that of [Duo](https://duo.com/).

#### [Google Translate](Google+Translate)

Translate foreign ticket messages using Google Translate with a single click.

#### [Slack Notifications](Slack+Notifications)

Post notifications in a channel in Slack on selected ticket actions. Slack is a group messaging application for businesses.

#### [Time Tracking](Time+Tracking)

Track time spent by operators on tickets, creating a timesheet for each ticket.

#### [WHMCS Information](WHMCS+Information)

Connect SupportPal with your WHMCS system(s) to fetch useful details about your users in tickets. WHMCS is a billing system designed for web hosts and other online businesses.

#### [WooCommerce](WooCommerce)

Connect SupportPal with your WooCommerce store to see user orders and subscriptions in tickets.

#### [Developing Your Own Plugins](Plugin+Development)

Read our documentation on building your own useful plugin.