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# Your Account

#### [Internal Messages](Internal+Messages)

Internal messages is a private messaging system enabling operators to communicate with one another within the help desk.

#### [Personal Settings](Personal+Settings)

Settings for the authenticated operator only. Access by hovering over the user icon in the top right of the screen and clicking *Personal Settings* in the dropdown that appears.

#### [Security Settings](Security+Settings)

Update your security settings, such as enabling two-factor-authentication. Access by hovering over the user icon in the top right of the screen and clicking *Security Settings* in the dropdown that appears.

#### [Reply Templates](Reply+Templates)

 Reply templates let you define templates that populate the editor as you go to respond to a ticket. Reply templates can make use of merge fields to create customised greetings, signatures and can be configured per brand/department.