You're browsing the documentation for an old version of SupportPal. Consider upgrading to the [latest version](https://docs.supportpal.com/current/Troubleshoot+Session+Expiration). 

# Troubleshoot Session Expiration

## Problem

I keep getting logged out and shown the "Taking a break" page.

## Possible Causes

There can be several reasons why your session may prematurely expire:

### Your php.ini file is syntactically invalid.

Please ensure the `post_max_size` and `upload_max_filesize` items contain valid values.

---

### 'Remember me'

 By default, sessions last for 1 hour. We recommend to check the 'Remember me' box when logging in to prevent your session from being cut short.

---

### Session cookie misconfiguration

#### Different domain names

 If you don't force all connections to use the same domain e.g. `https://www.supportpal.com/` then you will get separate session cookies for `www.supportpal.com` and `supportpal.com`

 You can change the session cookie attributes so that it can be used on subdomains. Simply set your SupportPal installation domain in `/config/production/session.php`:

/config/production/session.php

```

<?php

return [
    'driver' => 'file',
    'domain' => null,
];

```

#### Different subdirectories

 If you're running SupportPal from a subdirectory, the cookie may be clashing with other software running on the same domain. To change this, set the subdirectory in `config/production/session.php`:

/config/production/session.php

```

<?php

return [
    'driver' => 'file',
    'path'   => '/',
];

```

---

### Unreliable `File` session driver

 SupportPal uses the `storage/framework/sessions/` directory to facilitate sessions out of the box. This is great for getting started but the file driver can present reliability problems on high volume installations.

 We recommend switching to the Redis session driver, see [Changing File Storage Path](Changing+File+Storage+Path)