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# Troubleshoot broken email links or images

## Problem

Ticket messages imported via email contain links or images which do not resolve correctly.

## Cause

 Links generated by SupportPal inside ticket messages use the **Settings > Brands > System URL** field. If this field contains an invalid URL then all links generated by the system will not work.

## Resolution

Go to **Settings -> General -> Brands**, click on the relevant brand and update the System URL.

 This will only resolve the issue for newly imported emails. It is not possible to correct the problem in emails which have already been imported.