You're browsing the documentation for an old version of SupportPal. Consider upgrading to the [latest version](https://docs.supportpal.com/current/Frequently+Asked+Questions). # Frequently Asked Questions A list of common issues and questions along with appropriate resolution steps. If you don't find an answer to your question here, please open a ticket with us. Popular articles - [Troubleshoot problems uploading files](Troubleshoot+File+Upload+Issues) - [Troubleshoot license key error messages](Troubleshoot+License+Errors) - [Troubleshoot `"Whoops! Something went wrong."`](Troubleshoot+Whoops+Something+Went+Wrong) - [Troubleshoot `500 - Internal Server Error`](Troubleshoot+500+Internal+Server+Error) - [Troubleshoot Windows File Permissions](Troubleshoot+Windows+File+Permissions) Recent articles - [How to clear blocked email queue entries](How+To+Clear+Blocked+Email+Queue+Entries) - [Troubleshoot `413 - Request Entity Too Large`](Troubleshoot+Request+Entity+Too+Large) - [Troubleshoot IIS `Configuration option cannot be used at this path.`](Troubleshoot+IIS+Configuration+Option+Cannot+Be+Used) - [Troubleshoot IIS `500.19` errors](Troubleshoot+IIS+500.19+Error) - [Troubleshoot `Unable to get local issuer certificate`](Troubleshoot+Unable+To+Get+Local+Issuer+Certificate) ## Other articles - [Troubleshoot `502 Bad Gateway`](Troubleshoot+502+Bad+Gateway) - [Troubleshoot blank (empty) Pages](Troubleshoot+Blank+Pages) - [Troubleshoot redirect loops](Troubleshoot+Redirect+Loops) - [Troubleshoot `'Client does not have permissions to send as this sender'` error when sending emails](Troubleshoot+SendAsDenied+Exception) - [Troubleshoot premature logout issues (session issues)](Troubleshoot+Session+Expiration) - [Troubleshoot broken email links or images](Troubleshoot+Broken+Email+Links+or+Images) - [Troubleshoot importing large emails](Troubleshoot+Importing+Large+Emails) - [Troubleshoot problems loading pages](Troubleshoot+Rewrite+Rules) - [How to allow `