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# Channels

Channels are the available methods that a ticket can be opened and replied to by. Each channel may have its own settings, and some can be activated/deactivated.

Below are the core channels included in the software, [marketplace](Add-ons+Marketplace).

#### [API](API+Channel)

The API channel is used for tickets and ticket messages that are created using API commands.

#### [Email](Email+Channel)

The email channel is used to handle all incoming emails in to new tickets and replies.

#### [Web](Web+Channel)

The web channel is used for all tickets opened and replied to via the frontend interface.