You're browsing the documentation for an old version of SupportPal. Consider upgrading to the [latest version](https://docs.supportpal.com/current/Add+Ons). 

# Add-ons

Add-ons are a collective term used for packages that provide extra functionality that is separate to the core features of the help desk.

Add-ons can be installed and activated from our [marketplace](Add-ons+Marketplace). Below you can find the documentation for our add-ons.

## Channels

#### [Facebook](Facebook+Channel)

The Facebook channel can handle multiple accounts and will create tickets on new posts on your Facebook page and messages to the page.

#### [Help Widget](Help+Widget)

A JavaScript widget that developers can embed into their website to enable customers to easily search a knowledgebase or contact the help desk without leaving the page they're viewing.

#### [Twilio](Twilio+Channel)

The Twilio channel can process incoming SMS and WhatsApp messages to your phone numbers as tickets, as well as answer phone calls as they come in.

#### [Twitter](Twitter+Channel)

The Twitter channel can handle multiple accounts and will create tickets on new mentions and direct messages.

## Plugins

#### [Blesta Information](Blesta+Information)

Connect SupportPal with your Blesta system to fetch useful details about your users in tickets. Blesta is a billing system designed for web hosts and other online businesses.

#### [Google Translate](Google+Translate)

Translate foreign ticket messages using Google Translate with a single click.

#### [Slack Notifications](Slack+Notifications)

Post notifications in a channel in Slack on selected ticket actions. Slack is a group messaging application for businesses.

#### [Time Tracking](Time+Tracking)

Track time spent by operators on tickets, creating a time sheet for each ticket and operator.

#### [WHMCS Information](WHMCS+Information)

Connect SupportPal with your WHMCS system(s) to fetch useful details about your users in tickets. WHMCS is a billing system designed for web hosts and other online businesses.

#### [WooCommerce](WooCommerce)

Connect SupportPal with your WooCommerce store to see user orders and subscriptions in tickets.

#### [Developing Your Own Plugins](Plugin+Development)

Read our documentation on building your own useful plugin.