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# 5.5.0

## Release Details

   Release Date 3rd December 2024   Release Type Stable - Minor  ## Notable Changes

  **Docker Monolithic Users**  
 The Apache dependency has been removed in this release and so there is no longer a service listening on port 8080. If you're forwarding traffic, please forward to port 80 instead. If you've overridden the default `Caddyfile`, you will need to update it otherwise you'll see 502 Gateway errors. Refer to [Using your own certificates](Deploy+on+Docker#using-your-own-certificates) for guidance. 

- **Right-to-Left language support**  
     Languages which are written right-to-left (RTL) are now fully supported. Use the [`text_direction`](Language+Packs+Getting+Started#ConfigurationOptions) directive within the language pack `config.php` file to configure.
- **Pin messages within tickets**  
     Messages and notes can be pinned to the top of a ticket allowing you, and other staff members, to quickly jump to important parts of the conversation.
- **Ticket grid filtering improvements**  
     You can now use the 'Filter' option on the ticket grid when already viewing a ticket filter, making it possible to modify the filtering conditions being applied. It also now supports multiple condition groups or more complex logic.

## Resource Changes

- [English language pack changes (from 5.4.1)](https://github.com/supportpal/addon-language-english/commit/6ba63ac1efb604270653325dc7a84fe0147c9e44)
- [Frontend template changes (from 5.4.1)](https://github.com/supportpal/frontend-template/commit/64bdc92c5e9d309ef7c24b0f243a7c7c31cb9216)
- [Operator template changes (from 5.4.1)](https://github.com/supportpal/operator-template/commit/9ccb379bf4c4a74a3b67b7cc1736581609abda66)
- [Asset files changes (from 5.4.1)](https://github.com/supportpal/resources-assets/commit/ef853ba3642477fd54be2b3e80ebf864245cbb12)

## Changelog

   Type Issue Description   Feature helpdesk#3431 Add command to terminate Horizon   Feature helpdesk#3406 Add options to rate limit frontend Algolia API calls   Feature helpdesk#3397 Add commands to update and refresh the product license key   Feature helpdesk#3380 Add option to close tickets without notification   Feature helpdesk#3377 Allow setting web and email channel throttling limits in operator panel   Feature helpdesk#3150 Allow pinning messages and notes in tickets   Feature helpdesk#3067 Allow filtering on ticket grid when viewing a filter already   Feature helpdesk#2342 Add RTL (right-to-left) support to template   Improvement helpdesk#3428 Remove Apache dependency from Docker Monolithic   Improvement helpdesk#3426 Reduce number of browser notifications shown at once   Improvement helpdesk#3425 Better duplicate detection for desktop notifications   Improvement helpdesk#3421 Ability to filter email log by additional types   Improvement helpdesk#3418 Update PHP versions to 8.3 in Docker images   Improvement helpdesk#3411 Ability to validate unauthenticated SMTP connections   Improvement helpdesk#3395 Redirect back to grid with last used filtering when not permitted to view ticket   Improvement helpdesk#3392 Improve web server health check error message   Improvement helpdesk#3391 Add anchor plugin to self-service article editor   Improvement helpdesk#3385 Add translations for phone number library   Improvement helpdesk#3370 Consider additional emails when filtering by user email   Improvement helpdesk#3165 Increase length of ticket message excerpt to 255 characters   Improvement helpdesk#2842 Ability to add links to custom field descriptions   Improvement helpdesk#2724 Ability to filter self-service article grid by article text   Improvement helpdesk#2695 Add a focus state to all inputs and buttons   Improvement helpdesk#2622 Ability to create new tags from ticket grid   Bug helpdesk#3424 Docker Monolithic won't start when using external database connection   Bug helpdesk#3423 Ambigious column error when using created\_at\_max/min on some endpoints in API   Bug helpdesk#3422 Queue retry after time can mean jobs overlap if they take a long time to run   Bug helpdesk#3419 Old blocked emails can be unintentionally sent out when upgrading to v5.0.0   Bug helpdesk#3416 Switching tabs can lose pollcast updates   Bug helpdesk#3412 Ticket grid assign shows inactive operators   Bug helpdesk#3410 JS error when using the message forward options   Bug helpdesk#3404 Scheduled task lock is not released if queue worker is killed   Bug helpdesk#3415 Listeners for queue scheduled tasks bound twice   Bug helpdesk#3384 Default captcha isn't cleared on invalid form submission   Performance helpdesk#3430 Add activity log table index