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# 5.2.0

## Release Details

   Release Date 18th January 2024   Release Type Stable - Minor  ## Notable Changes

- **Updated Help Widget**  
     The help widget channel has been rewritten with the latest libraries and given a new lick of paint. Users can now attach files directly from the widget when they’re contacting you. The Javascript API has been expanded, so you can now set a locale as well as a default search term for the knowledgebase. The help widget can be updated via the marketplace once you are running SupportPal 5.2.0.
- **API Enhancement - Ticket Feedback**  
     You can now view and store ticket feedback using the `ticket/feedback` endpoints.
- **Canned Response Reporting**  
     More metrics are now stored about canned response usage, so you can now better track how canned responses are used over time. The report will only show new usages of canned responses, it is not possible to generate data for historic usages.

## Resource Changes

- [English language pack changes (from 5.1.2)](https://github.com/supportpal/addon-language-english/commit/c73e5e8597bc191309dd6bd61ff5ce6647941dc3)
- [Frontend template changes (from 5.1.2)](https://github.com/supportpal/frontend-template/commit/4e101be43b01c79d1962cb9d8f47cee28b1fcfc0)
- [Operator template changes (from 5.1.2)](https://github.com/supportpal/operator-template/commit/ca9f2f7c8a29ef406de360a16103db09074bec51)
- [Asset files changes (from 5.1.2)](https://github.com/supportpal/resources-assets/commit/2a845f1889381dd95dec9b5b2af0c8f134f6b646)

## Changelog

   Type Issue Description   Improvement helpdesk#3262 Add limit for maximum number of CC email addresses on a ticket   Improvement helpdesk#3258 View and store ticket feedback via API   Improvement helpdesk#3252 Allow configuring temporary folder for upgrade   Improvement helpdesk#3249 Hide PCNTL PHP extension optional requirement when not using CLI   Improvement helpdesk#3247 Improve graceful shutdown of Docker Monolithic   Improvement helpdesk#3234 Add health check for failed background jobs   Improvement helpdesk#3149 Save more details about canned response usage   Improvement helpdesk#3050 Add confirmation prompt to block user option   Bug helpdesk#3274 Internal ticket owner not notified when a note is posted on the ticket   Bug helpdesk#3273 Quoted content in a forward is hidden if you toggle it twice   Bug helpdesk#3272 System update breaks when system URL is invalid   Bug helpdesk#3270 Editor more formatting options not showing on mobile   Bug helpdesk#3268 Search index seeds sometimes fail to run on Docker   Bug helpdesk#3267 ws:serve and mq:start commands error if application is not ready   Bug helpdesk#3266 Unable to update when open\_basedir in effect   Bug helpdesk#3265 Phone number not verified warning showing incorrectly   Bug helpdesk#3263 Pace progress bar completes slowly on Firefox   Bug helpdesk#3261 Unable to search for operators when changing user on a ticket   Bug helpdesk#3260 Ticket hooks should run before related notification is sent out   Bug helpdesk#3251 AuthenticationException not handled in viewing single message on frontend   Bug helpdesk#3246 RSS feed articles are ordered by created date rather than published date