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# 2.0.0 RC 1

## Release Details

   Release Date 21st April 2016   Release Type Release Candidate  ## Important Notes

- **Apache mod\_rewrite No Longer Required** - From this release, the system will operate without mod\_rewrite or a working .htaccess. A setting has been added that can be enabled if the .htaccess rules (or similar rewrite rules) are functioning. This setting is set to true automatically on upgrade from a previous beta.
- **Email Template Previews** - A preview option has been made available while editing email templates. It gives an opportunity to see how your email would look, and merge fields are populated with test data.

## Changelog

   Type Issue Description   Feature DEV-481 Email template previews and editor improvements.   Improvement DEV-277 Improved htaccess rules to hide application files.   Improvement DEV-401 Removes dependency on Apache mod\_rewrite.   Improvement DEV-448 Now tries to handle inline images in incoming emails as inline HTML instead of attachments.   Improvement DEV-471 API - Added option to email operators on adding a reply.   Improvement DEV-476 Remove operators assigned to tickets when removing them from a department.   Improvement DEV-482 API - Added profile fields to organisation add and update.   Improvement DEV-484 Added an alert box when deleting a ticket and blocking its user.   Improvement DEV-501 Adding self-service link option on open new ticket page in operator panel.   Bug DEV-460 Editing a user ticket message adds their IP address again at the end.   Bug DEV-463 Haven't handled a possible exception when handling downloaded email.   Bug DEV-464 Unable to update custom fields on existing tickets in the frontend.   Bug DEV-466 The 'hours since' filter options were not working as intended.   Bug DEV-470 Incorrect log message saved on replies in API channel tickets.   Bug DEV-472 Closing ticket in API always assumes operator closed it.   Bug DEV-473 Email template dropdown incorrect on send user email page.   Bug DEV-475 Unable to update a ticket's department when an operator is assigned in some situations.   Bug DEV-478 Problems searching for operators when trying to assign an operator to a ticket.   Bug DEV-479 Unable to add canned responses to ticket replies.   Bug DEV-480 Sometimes doesn't accept attachments on email replies.   Bug DEV-483 New languages sometimes do not load when adding to the languages directory.   Bug DEV-486 Issue with saving times when using a 24-hour time format with AM/PM.   Bug DEV-492 Closing ticket via grid and reply options doesn't clear the due time.   Bug DEV-495 Unable to submit a ticket when another department has a required custom field.   Bug DEV-496 Haven't handled a possible exception when a ticket message may fail to be added to a ticket.   Bug DEV-498 Waiting for response email is not sent on some departments.   Bug DEV-499 Unable to use user organisation name filtering option in ticket filters.   Bug DEV-502 Haven't handled a possible exception when a file upload fails.   Bug DEV-503 Error when an SLA plan reply or resolve time does not exist for a ticket priority.   Bug DEV-504 Unable to set avatar when registering a user account.   Bug DEV-505 Internal operator messages notifies the wrong user under certain circumstances.   Bug DEV-506 Inaccurate data displayed in user feedback report.