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# 2.2 Release Notes

Version 2 is a complete rewrite, with previous components carefully redesigned and many new and useful features introduced. Below we have detailed some of the major changes.

## Releases

   Version Release Date      2.0.3 12th September 2016 [View Release Notes](2.0.3)   2.0.2 18th July 2016 [View Release Notes](2.0.2)   2.0.1 6th June 2016 [View Release Notes](2.0.1)   2.0.0 12th May 2016 [View Release Notes](2.0.0)   2.0.0 RC 1 21st April 2016 [View Release Notes](2.0.0+RC+1)   2.0.0 Beta 3 30th March 2016 [View Release Notes](2.0.0+Beta+3)   2.0.0 Beta 2 18th March 2016 [View Release Notes](2.0.0+Beta+2)   2.0.0 Beta 1 2nd February 2016 [View Release Notes](2.0.0+Beta+1)  ## What's New?

Version 2.0 brings several exciting new features:

- Keep track of customer satisfaction with [Feedback Forms](/2.6.1/Feedback+Forms)
- Automate your workflow with [Macros](Macros)
- Often we need a friendly reminder to get back to a user at a later date. This is now possible via [Follow Ups](Viewing+Ticket#FollowUp)
- Make life easy for your international clients by leveraging [Localised Email Templates](Email+Templates)
- Secure your operator accounts by enabling 2 Factor Authentication in the Personal Settings page
- Enhance your help desk using our prebuilt plugins: [WHMCS Information](WHMCS+Information)

## What's Changed Since v1.3.3?

- It's now possible to use merge fields in canned responses so you don't have to type out the user's name every time.
- Improved flexibility for determining the conditions under which an SLA Plan, Ticket Filter, etc should apply
- Ability to set frontend logo via general settings
- Self-Service changes: 
    - Multiple attachments can now be uploaded with an article. Previously this was limited just to the "Downloads" section
    - Articles can now be associated with more than one category
    - Self-Service sections are now completely customisable via the operator panel. Add, re-order and remove them until your hearts content
    - Tags can now be assiociated with articles
- The concept of sub-users has been replaced by organisations. For more details please read: [Managing Organisations](Managing+Organisations)
- The activity or audit log has been expanded to include user events
- A more flexible events system has been added to Spam Rules, IP Bans and the IP Whitelist giving you control over when each of these should occur
- The rest api key has been replaced by [API Tokens](API+Tokens) allowing you to create multiple tokens and define access controls for each
- Gravatar support has been adjusted so that it will automatically be used if your e-mail address is registered at gravatar.com