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# 5.7.0

## Release Details

   Release Date 29th April 2025   Release Type Stable - Minor  ## Notable Changes

- **Operator notifications improvements**  
     The operator notifications system has been revamped to allow for more granular control over notifications, including different notification preferences for different departments through [Department Subscriptions](Operator+Notifications#Updating). Individual notifications can now also be toggled on or off.
- **Frontend ticket improvements**  
     Several improvements have been made to the frontend ticket grid and ticket view, including: 
    - Ticket grid search now uses the [search engine](Search+Configuration) for better results.
    - Allow adjusting the number of rows shown in the ticket grid.
    - Save reply drafts automatically.
    - Collapse already viewed messages, collapse long ticket threads, and hide quoted content in ticket view.
    - New dedicated print view.
- **PHP 8.4, database version support**  
     Support for PHP 8.4 has been added, as well as officially supporting MySQL 9.0-9.3, MariaDB 11.7 and Percona 8.4.

## Resource Changes

- [English language pack changes (from 5.6.1)](https://github.com/supportpal/addon-language-english/commit/28ef2b44ee0be2e1ed332c0016c32b47dee8aa8b)
- [Frontend template changes (from 5.6.1)](https://github.com/supportpal/frontend-template/commit/419f9dca1c37a866599a5bad45ec9e9eafcb3597)
- [Operator template changes (from 5.6.1)](https://github.com/supportpal/operator-template/commit/ad28aa81160eadb0b8c4532a1bc98c211e5cd2b1)
- [Asset files changes (from 5.6.1)](https://github.com/supportpal/resources-assets/commit/11e484d35d8e06d37c9deb041002e3c2d288f72b)

## Changelog

   Type Issue Description   Feature helpdesk#3559 MySQL 9.x support   Feature helpdesk#3529 Single tenant support in Microsoft 365   Feature helpdesk#3519 PHP 8.4 support   Feature helpdesk#2319 Ticket department notification subscriptions   Improvement helpdesk#3552 Increase organisation name length limit   Improvement helpdesk#3550 Use email message IDs in References header for e-mail threading   Improvement helpdesk#3544 Change 'mark as resolved' option to a POST route on frontend   Improvement helpdesk#3543 Allow pinning ticket messages via API   Improvement helpdesk#3542 Allow forward ticket macro action to send clipped messages   Improvement helpdesk#3541 Show assigned operators on operator panel ticket grid on mobile   Improvement helpdesk#3539 Permission to manage own reply templates   Improvement helpdesk#3536 Improve model indexing command speed   Improvement helpdesk#3535 Improve setting cursor position in reply templates   Improvement helpdesk#3533 Automatically delete email queue record when deleting related ticket message   Improvement helpdesk#3523 Option to disable individual notifications   Improvement helpdesk#3522 Option to change default binning of time-based reports   Improvement helpdesk#3520 Allow filtering ticket grid on mobile   Improvement helpdesk#3515 Improvements to frontend ticket grid UX   Improvement helpdesk#3484 Copy operator side ticket UX to frontend   Improvement helpdesk#3454 Change placement of 'mark as resolved' option on frontend   Improvement helpdesk#1866 Option to run automatic/hook macro actions as a bot or a specific operator   Bug helpdesk#3558 Collection engine broken when DATATABLES\_SKIP\_COUNT is enabled   Bug helpdesk#3557 Table pagination doesn't redraw when changing filter options   Bug helpdesk#3555 Allowed file attachment types fails to reject attachments in some cases   Bug helpdesk#3551 Don't save ticket feedback automatically if user is not logged in   Bug helpdesk#3549 Error loading some cards under the Ticket Responses report   Bug helpdesk#3548 View hooks missing on some pages   Bug helpdesk#3546 Dark mode favicon doesn't default back to the normal favicon   Bug helpdesk#3545 Verify notification always sent when adding user over API with additional email addresses   Bug helpdesk#3540 Make sure messages tab is active when clicking 'Reply' to open the editor   Bug helpdesk#3538 Validating brand SMTP authentication incorrectly sends using first brand email address   Bug helpdesk#3537 Config option to add or remove headers in outbound emails   Bug helpdesk#3534 Display issue on frontend ticket grid with long ticket subjects   Bug helpdesk#3528 Uncaught IOException in app-manager update   Bug helpdesk#3527 Ticket merge fields aren't shown on actions form   Bug helpdesk#3526 Restore doesnt delete new tables   Bug helpdesk#3525 Handle LTR content within RTL page   Bug helpdesk#3524 Set default access level to 'user' when adding user to existing organisation