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# 5.6.0

## Release Details

   Release Date 4th February 2025   Release Type Stable - Minor  ## Notable Changes

- **Docker Monolithic Caddyfile**  
     Two new files exist `/etc/supportpal/caddy/globals.Caddyfile` and `/etc/supportpal/caddy/helpdesk.Caddyfile`. These files can be used to simplify your custom `Caddyfile` and reduce the amount of configuration that you need to maintain. For details, refer to [Using your own certificates](Deploy+on+Docker#using-your-own-certificates).
- **Ability to clone records**  
     [Canned responses](Canned+Responses#CreatingOrUpdating), [macros](Macros#CreatingOrUpdating), [email templates](Email+Templates#CreatingOrUpdating), and [ticket filters](Filters#CreatingOrUpdating) can now be cloned with a single click. The functionality is particularly useful for saving time and effort when setting up similar records.
- **Email parser improvements**  
     It's no longer necessary to include the ticket number in the subject when replying to a ticket via email. While that method still exists as a fallback, several new methods of detecting and routing a ticket reply have been introduced.
- **Email Template improvements**  
     [Email templates](Email+Templates#CreatingOrUpdating) can now be reset to their default values, and it's possible to disable a template globally which prevents an outbound email using that template from being sent.

## Resource Changes

- [English language pack changes (from 5.5.1)](https://github.com/supportpal/addon-language-english/commit/61f1aac8c0e98eb08831440b9ed6bbf21137cf16)
- [Operator template changes (from 5.5.1)](https://github.com/supportpal/operator-template/commit/1b884a0a173bde1b640782a39fa3a28ec8224b29)
- [Asset files changes (from 5.5.1)](https://github.com/supportpal/resources-assets/commit/adcbca84485d441199aaaf8ab816a876e9544ff3)

## Changelog

   Type Issue Description   Feature helpdesk#3509 Ability to disable email alias support   Feature helpdesk#3495 Ability to [clone canned responses](Canned+Responses#CreatingOrUpdating)   Feature helpdesk#3494 Ability to [clone macros](Macros#CreatingOrUpdating)   Feature helpdesk#3493 Ability to [clone email templates](Email+Templates#CreatingOrUpdating)   Feature helpdesk#3432 Percona database server support   Feature helpdesk#3398 Ability to [clone ticket filters](Filters#CreatingOrUpdating)   Feature helpdesk#3473 Ability to reset email templates back to default value   Feature helpdesk#3452 Ability to [disable an email template](Email+Templates#CreatingOrUpdating) globally   Feature helpdesk#3450 Ability to create ticket filter from the ticket grid   Improvement helpdesk#3508 Use identification headers to detect replies to own emails   Improvement helpdesk#3502 Send a test email when validating SMTP authentication   Improvement helpdesk#3439 Convert database tables to InnoDB   Improvement helpdesk#3429 Improve handling of emails that fail to download   Improvement helpdesk#2173 Use identification headers to detect replies to emails sent by the helpdesk   Bug helpdesk#3511 Frontend ticket grid display issue when no tickets in grid   Bug helpdesk#3503 Istanbul (Turkey) timezone is incorrectly labelled   Bug helpdesk#3501 'Ticket has follow up' condition doesn't work in some cases   Bug helpdesk#3500 Incorrect activity log entry written when using close ticket macro action   Bug helpdesk#3499 Database error changing department operator membership   Bug helpdesk#3497 Incorrect results when using custom filters on sidebar items   Bug helpdesk#3496 UX issues when manipulating e-mail template brands and languages   Bug helpdesk#3492 Unable to submit a note containing only an image   Bug helpdesk#3491 Unable to refresh license on upgrader if there's an error   Bug helpdesk#3440 Add-on deleted during update attempt when proc\_open disabled   Performance helpdesk#3505 Add config option to improve [pagination performance](Performance+Suggestions#SkipTableCounts) on large tables   Performance helpdesk#3504 Improve performance of ticket grid sidebar counts when large number of tickets   Performance helpdesk#1768 Reduce memory footprint of exports