You're browsing the documentation for an old version of SupportPal. Consider upgrading to the [latest version](https://docs.supportpal.com/current/Documentation+Home). # 4.0.0 ## Release Details Release Date 12th May 2022 Release Type Stable - Major ## Important Notes Please read [Upgrading to 4.0 from 3.7](Upgrading+to+4.0+from+3.7) for important changes in this release. ## Notable Changes - **[Twilio Channel](Twilio+Channel)** The Twilio channel can process incoming SMS and WhatsApp messages to your phone numbers as tickets, as well as answer phone calls as they come in. - **[Add-ons Marketplace](Add-ons+Marketplace)** Install free and paid useful add-ons (such as channels, languages and plugins) through our marketplace. - **[System Health Checks](System+Health)** System health is designed to give you a clear insight into the overall health of your SupportPal installation and its hosting environment. - **New WYSIWYG Editor** TinyMCE is now used throughout the help desk providing a robust editor experience. What you see in the editor is what is displayed to the user. - **Emoji Auto Complete Support** Type a colon followed by a keyword, e.g. `:smile`, then press Enter or Return to add the highlighted emoji, or click the desired emoji from those displayed. ## Resource Changes - [Language file changes (from 3.7.1)](https://github.com/supportpal/language-files/commit/c7fd8451e8374f83b9a62d4f7bc159a469710503) - [Frontend template changes (from 3.7.1)](https://github.com/supportpal/frontend-template/commit/0d6f792f9151535007d35202865fd9758b2219e9) - [Operator template changes (from 3.7.1)](https://github.com/supportpal/operator-template/commit/2613c9e09a1672255732756020f321c1ab16b7ad) - [Asset files changes (from 3.7.1)](https://github.com/supportpal/resources-assets/commit/e82bcbe3f0138828b64cb1bd016482959cddd872) ## Changelog Type Issue Description Feature helpdesk#2820 Add a channel to import WhatsApp messages. Feature helpdesk#2797 Add a channel to import incoming voice calls. Feature helpdesk#2796 Add a channel to import SMS messages. Feature helpdesk#2722 Create an add-on marketplace. Feature helpdesk#2636 Add phone number verification system. Feature helpdesk#2541 Add system health checks. Feature helpdesk#2416 Add emoji autocomplete support to the editor. Feature helpdesk#2344 Ability to install and activate language packs. Improvement helpdesk#2833 Allow auth function/facade usage in mail policy. Improvement helpdesk#2818 Remove keywords field from self-service articles. Improvement helpdesk#2809 Upgrade Docker ha deployment from Debian buster to bullseye. Improvement helpdesk#2808 Sort operators by formatted name on ticket grid dropdowns. Improvement helpdesk#2802 Ability to preview audio/mp3 files. Improvement helpdesk#2801 Change "last message content" condition to include notes. Improvement helpdesk#2800 Updating phone numbers removes and re-adds unchanged records from database. Improvement helpdesk#2798 Update twig to v3. Improvement helpdesk#2790 Transform deprecated HTML4 width attribute on inbound emails. Improvement helpdesk#2789 Require PHP 7.4 or above. Improvement helpdesk#2785 Remove Internet Explorer 11 support. Improvement helpdesk#2764 Add open graph meta tags to the client area. Improvement helpdesk#2743 Move add-ons to new directory structure. Improvement helpdesk#2630 Disable addons when an upgrade is available. Improvement helpdesk#2572 Replace Redactor editor with TinyMCE. Improvement helpdesk#2367 Require PHP ext-hash. Improvement helpdesk#2351 Change default API article search ordering to weight column. Improvement helpdesk#2237 Differentiate between opened on behalf of tickets. Bug helpdesk#2846 OAuth access token expiration leeway. Bug helpdesk#2840 Possible PHP error when adding translated tag to ticket. Bug helpdesk#2838 Improper HTML encoding in mass email from name. Bug helpdesk#2836 Attribute type casts missing on translation models. Bug helpdesk#2835 Datepicker can be initialised multiple times on the same element. Bug helpdesk#2828 Race condition sometimes prevents successful jquery form validation. Bug helpdesk#2827 Unable to preview email template when message is in trash. Bug helpdesk#2826 \* directory incorrectly created on docker deployments in customisation directories. Bug helpdesk#2824 Pusher cloud validation fails when self-hosted data present. Bug helpdesk#2823 Ticket notes and forward messages incorrectly included in first response time reports. Bug helpdesk#2821 Database validation rules bypassed on array data. Bug helpdesk#2819 Intended URL lost when using SAML without dual login. Bug helpdesk#2816 OAuth redirect uri missing for default brand on Google and Microsoft integrations. Bug helpdesk#2815 Poll replies sometimes loads your own replies. Bug helpdesk#2814 Uncaught TypeError when viewing an email in the client area. Bug helpdesk#2813 SAML does not work on docker monolithic deployments. Bug helpdesk#2812 Unable to send emails which contain the same address in TO/CC fields. Bug helpdesk#2811 Unable to set avatar when creating new user/operator. Bug helpdesk#2810 Unable to unlink merged tickets. Bug helpdesk#2806 Ticket CC addresses should not be case sensitive. Bug helpdesk#2804 Cache conflict when setting clipped message URL. Bug helpdesk#2794 Possible to reply using HTML on plain-text only channels. Bug helpdesk#2793 Users should not be created from CC addresses when Registered Users Only is enabled. Bug helpdesk#2788 Unable to load ticket when WHMCS user isn't associated with an account. Bug helpdesk#2786 System update log wiped after completion. Bug helpdesk#2765 Email details dropdown closes when trying to copy text within it. Bug helpdesk#2642 Plain text lost when combining encapsulated emails. Bug helpdesk#2433 'Add Self-Service article' doesn't work when user does not have permission. Bug helpdesk#2420 Addons with the same name have conflicting namespaces. Bug helpdesk#2010 Tickets can be assigned to SLA plans where conditions do not match. Bug helpdesk#1369 Email clipping sometimes removes too much content. Performance helpdesk#2837 Several thousand canned responses slow down merge field preview. Performance helpdesk#2531 Reduce memory usage of system cleanup tasks. Performance helpdesk#2365 Remove unnecessary getOperators call from ticket grid sidebar.