You're browsing the documentation for an old version of SupportPal. Consider upgrading to the [latest version](https://docs.supportpal.com/current/Documentation+Home). # 2.4.1 ## Release Details Release Date 14th November 2018 Release Type Stable - Minor ## Notable Changes - **Search for CC** - Operators can now search through existing users when adding CC email addresses on a ticket or on the recipients of forwarding a ticket. - **Last message condition** - A new 'last message content' condition has been made available in filters, macros and reports. - **New user in existing organisation** - Creating a new user when opening a new ticket or updating a user on a ticket now allows you to select an existing organisation. - **Plugin improvements** - The Blesta Information, WHMCS Information and WooCommerce plugins now show the user's products and services on the open new ticket form too. - **Ticket grid department links** - The department links in the ticket grid sidebar now only show non-resolved tickets. ## Resource Changes - [Language file changes (from 2.4.0)](https://github.com/supportpal/supportpal-resources/commit/cb83e658f1ada5c6bdadcb706e608df488b44e0d) - [Frontend template changes (from 2.4.0)](https://github.com/supportpal/supportpal-resources/commit/0d5b9481859887abd61edde5f3426147c0b9c19f) - [Operator template changes (from 2.4.0)](https://github.com/supportpal/supportpal-resources/commit/811e9a3821480282d1dd248d8f09b76052951140) ## Changelog Type Issue Description Feature DEV-1977 Added a 'last message content' condition to filters, macros and reports. Improvement DEV-1470 Can now search by name and email address when entering CC email addresses to a ticket. Improvement DEV-1530 Can now select an existing organisation when creating a new user while opening a new ticket or changing the user on a ticket. Improvement DEV-1965 Can now attempt to send Twitter direct messages (DMs) to users who you are not following or they are not following your account. Improvement DEV-1966 Billing information from Blesta Information, WHMCS Information and WooCommerce plugins is now displayed on the open new ticket form in the operator panel. Improvement DEV-1971 Ticket creator of internal tickets emailed in are now emailed about the ticket they opened. Improvement DEV-1982 Encrypted custom field values are now decoded when fetched in the API. Improvement DEV-1987 Added a warning if attempting to remove the ticket number from relevant email template subjects. Improvement DEV-1988 Added backwards compatibility support for the old submit ticket links direct to a single department. Improvement DEV-1991 The operator's default signature is now used when writing a direct email to a user. Improvement DEV-1994 Operators can now create users without entering a name or password. Improvement DEV-1995 Improved the performance of the recent activity section in the ticket grid sidebar. Improvement DEV-1996 Department links in the ticket grid sidebar now load non-resolved tickets by default. Improvement DEV-2004 Canned response merge fields can now be used in operator signatures. Bug DEV-1962 Fixed error stopping assigning operators on a new ticket opened over the API. Bug DEV-1963 Fixed invalid/null ID on tickets when fetching tickets list with certain parameters set. Bug DEV-1964 No longer able to register an account through the submit ticket form when user registration is disabled. Bug DEV-1967 Fixed validation error showing when attempting to adjust columns on the ticket grid with just one brand. Bug DEV-1968 Fixed case sensitivity issue with the installer in Internet Explorer. Bug DEV-1969 Better handling of an invalid response from the WHMCS API in the WHMCS Information plugin. Bug DEV-1970 Fixed article translations not displaying properly when viewing an article in the frontend. Bug DEV-1973 Fixed internal ticket reply email attachment links pointing to frontend instead of operator panel. Bug DEV-1974 Fixed not being able to set a fixed year for schedule holidays. Bug DEV-1975 Fixed system requirements showing all file permissions ticked despite not being able to write to the logs folder. Bug DEV-1978 Fixed using a subdepartment in the 'department' email command setting the department\_email\_id incorrectly. Bug DEV-1979 Fixed being able to view internal tickets on the frontend when token is known. Bug DEV-1980 Fixed attachment downloads not working in Firefox. Bug DEV-1981 Fixed ticket follow ups not running when they have no actions. Bug DEV-1978 Fixed using a subdepartment in the department email command setting the department\_email\_id incorrectly. Bug DEV-1983 Fixed the 'me' email command incorrectly notifying all operators on a new ticket. Bug DEV-1985 Fixed being unable to delete attachments from the email queue. Bug DEV-1986 Fixed some operator email templates that do not consider the brand when selecting which email template to send. Bug DEV-1989 Fixed automatic and hook macros being private to the operator who created them. Bug DEV-1990 Fixed fulltext indexes not existing on upgraded systems until certain parts of the code were called. Bug DEV-1992 Fixed bootstrap cache files no longer being generated in the download leading to issues when upgrading ionCube. Bug DEV-1993 Fixed add reply and note ticket merge fields broken when being used on multiple tickets in automatic macros. Bug DEV-1998 Fixed error when entering an empty string as a tag ID for tickets in the API. Bug DEV-1999 Fixed email template ID '-1' not found error when user reply email template is disabled. Bug DEV-2000 Fixed Facebook integration not supporting HTTP/2. Bug DEV-2007 Fixed ticket grid conditions in the URL not decoded correctly when clicking filter results.