You're browsing the documentation for an old version of SupportPal. Consider upgrading to the [latest version](https://docs.supportpal.com/current/Documentation+Home). # 2.3.1 ## Release Details Release Date 15th May 2018 Release Type Stable - Minor ## Notable Changes - **Blesta integration and plugin** - We've released an [plugin](Blesta+Information) for connecting SupportPal with the Blesta billing system. - **Self-service improvements** - **Internal types** - It's now possible to create internal only types, ideal for setting up internal documentation or other self-service help items for operators only. - **External link types** - Types can now be set to be an external link instead of articles, making it easy to link to a separate portal from the help desk without having to modify the template. - **Custom published date/time** - A custom published date can now be set on articles, perfect for when you set up an article as a draft ahead of when you need to publish it. - **Clone existing articles** - If your articles have similar content, it'll save time to use the new clone option which will pre-fill the create form with the content of an existing article. - **Article ordering for type** - The article ordering can be defined for each type: alphabetical, most popular, most recent or random. - **Pin articles in list type** - If you are using the list view type, you'll now be able to pin articles to the top of the list. Ideal for important announcements. - **Improved branding options** - A colour can now be defined for each brand, and a colour scheme based on that is set through the system. Making it easier to brand the help desk with less knowledge of editing the template required. - **Ticket attachment previews** - A preview of audio, image, PDF and video attachments is now visible in the browser without needing to download the file first. - **Social login options** - Your users can now login with their Facebook, Google, Steam and Twitter accounts, removing the need to remember their password. The providers need to [configured](Social+Login) before being available as options to your users. - **Improved Captcha options** - It's now possible to configure reCAPTCHA v2 and invisible reCAPTCHA for use throughout the system. - **Reports** - Several new reports have been added, including tickets by tag and several for measuring how busy the help desk is. ## Resource Changes - [Language file changes (from 2.3.0)](https://github.com/supportpal/supportpal-resources/commit/ebc4b5b15b3f1b4edc7accb073096e2df9bcad5a) - [Frontend template changes (from 2.3.0)](https://github.com/supportpal/supportpal-resources/commit/97f0508baeb12f45f00c81b1bf54435e4d3e133b) - [Operator template changes (from 2.3.0)](https://github.com/supportpal/supportpal-resources/commit/1fc99c807cfe63e59058e2b6a788ca53c43d4661) ## Changelog Type Issue Description Feature DEV-349 Social login options for users. Feature DEV-469 Added reports for measuring the busiest department, time of day, day of week and month. Feature DEV-816 Added support for reCAPTCHA v2 and invisible reCAPTCHA. Feature DEV-1111 Allow changing the brand of ticket. Feature DEV-1140 Added previews for ticket attachments for certain file types. Feature DEV-1155 Added support for internal (operator-only) self-service types. Feature DEV-1744 A brand colour can be set which applies a colour scheme based on it throughout the system. Feature DEV-1754 Can now clone an existing self-service article as the basis of a new article. Feature DEV-1807 Added option to create an external link as a self-service type. Feature DEV-1829 Added option to pin a self-service article to the top of list view types. Feature DEV-1865 Added report for tickets by tag. Feature DEV-1879 Added option to export all data belonging to a single user. Feature DEV-1882 Added option to automatically prune inactive data, logs and files after a number of days. Improvement DEV-1297 Now show an option to resend confirmation email on attempted login when still unconfirmed. Improvement DEV-1323 Can now download raw emails from the system in a format that can be directly imported in to email clients. Improvement DEV-1336 Improved the failed to send email handling so it allows to retry after 5 failed attempts. Improvement DEV-1339 Can now re-process incoming emails that were rejected initially. Improvement DEV-1462 Can now set a custom published date/time on self-service articles. Improvement DEV-1596 Can now set a custom slug on self-service articles, categories, tags and types. Improvement DEV-1609 Can now set a default ordering strategy for articles in a type. Improvement DEV-1678 A custom URL can be set for the frontend logo. Improvement DEV-1739 Macros can now be set to be limited to certain operator groups or private to a single person. Improvement DEV-1739 Added article rating, searching and comment rating to the API. Improvement DEV-1793 Ticket drafts now save attachments along with the text. Improvement DEV-1804 Added option to select who to email when using the add reply/note action. Improvement DEV-1806 Improved license validation process after license is re-issued at client area and ready to use again. Improvement DEV-1808 Added a configuration option to disable the timeago library and show fully formatted times in the system. Improvement DEV-1809 Added a configuration option to allow showing more articles in a category preview (currently limited to 3). Improvement DEV-1817 Added an option to filter by 'registered users only' on the articles grid. Improvement DEV-1819 Added a message option to print an individual reply only. Improvement DEV-1820 The 'enable SSL' option can now be set per brand. Improvement DEV-1824 A warning is now shown when navigating away from ticket where a time tracking timer is active. Improvement DEV-1825 Added user organisations to the operator panel search. Improvement DEV-1831 Added pagination to the self-service category view. Improvement DEV-1833 Improved article category hierarchy in the breadcrumb. Improvement DEV-1837 Improved self-service categories list in the sidebar. Improvement DEV-1844 Added HTTP methods to the install and upgrade requirements. Improvement DEV-1847 An operator replying to their own internal ticket now acts as if they were replying like a normal user. Improvement DEV-1848 The ticket number format now has a stricter set of allowed characters only. Improvement DEV-1852 The ticket grid footer now sticks to the bottom of the screen. Improvement DEV-1855 Checkbox, checklist and multiple options custom fields can now be set to be required. Improvement DEV-1880 Improved 'right to erasure' in ensuring personal data is removed when a user is deleted. Improvement DEV-1884 Visiting the operator URL for an old (and since merged) ticket will now automatically redirect to the newly merged ticket. Improvement DEV-1873 The 'send email to user group' action now emails all users separately. Bug DEV-1425 Now logs emails that have no 'From:' email header rather than just dropping it. Bug DEV-1717 Fixed some HTML getting dropped in certain multipart/mixed emails. Bug DEV-1760 Fixed issue where articles become hidden from system when only assigned type is deleted. Bug DEV-1799 No longer possible for user to change their email when logging via SSO. Bug DEV-1810 Updated htmlpurifier library that would error when parsing certain strings in PHP 7.2. Bug DEV-1811 Fixed JS error when posting a note on a Twitter ticket. Bug DEV-1813 License information is now fully cleared before calling the licensing server. Bug DEV-1815 Fixed error shown when trying to fetch permissions through the API with an ordering column set. Bug DEV-1816 Fixed error shown when trying to fetch tickets through the API with an ordering direction set. Bug DEV-1821 Updating a user no longer wipes the existing user groups attached. Bug DEV-1826 Fixed self-service categories being hidden when they have no articles despite their children having articles. Bug DEV-1827 The system will no longer try to use TLS for connecting mail server if available when the encryption is set to 'None'. Bug DEV-1828 The list of TO recipients for operators will no longer include operators from other brands that shouldn't receive the email. Bug DEV-1831 Fixed popular and latest article sections incorrectly showing outdated items due to cache. Bug DEV-1836 Fixed self-service types cache not clearing when re-ordered. Bug DEV-1839 Removed 'return-path' as a destination header searched when processing an email. Bug DEV-1842 Fixed incorrect FROM email address used when sending ticket locked notification to a user email reply. Bug DEV-1845 Linked tickets now only display tickets that the operator is able to view. Bug DEV-1853 Fixed copy link message option not working after editing the message. Bug DEV-1853 Fixed issue preventing attachments with a slash in the filename from being downloadable. Bug DEV-1853 Fixed issue with ticket message 'contains' condition on MySQL 5.6+ not working well with small words or stopwords. Bug DEV-1859 Fixed error shown by reports dashboard if using the MySQL client driver. Bug DEV-1859 Fixed error with installation if any of the MySQL details contains a quote. Bug DEV-1867 Fixed issue with filtering by custom field values in reports. Bug DEV-1868 Fixed timezone issues when viewing and filtering reports. Bug DEV-1869 The 'font' element is no longer completely removed from HTML emails. Bug DEV-1871 Fixed duplicate showing when filtering reports with certain conditions. Bug DEV-1873 Fixed not being able to forward by department email addresses when a department email is not set on the ticket. Bug DEV-1889 Fixed cases where the email is sometimes routed to the wrong department because of the 'Delivered-To' email header. Bug DEV-1890 Fixed issues with using fulltext search special characters in the ticket message 'contains' action. Bug DEV-1892 Fixed IP address not properly logged in activity log on some actions. Bug DEV-1900 Pausing due time doesn't remove existing scheduled escalation rules.