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3.5.0

Release Details

Release Date	1st June 2021
Release Type	Stable - Minor

Notable Changes

Localisation improvements - SupportPal will now detect the user's preferred language based on their browser settings. We’ve also tweaked the priority of localisation settings so that the user’s language takes precedence over the URL locale.
Email improvements - Limited support for emails containing cascading style sheets is now available, greatly improving the look and feel of some imported emails.
User phone numbers - We have added support for storing one or more phone numbers on a user’s or operator's profile.
Time tracking API - A full API is now available for the time tracking plugin, view the API documentation.

Resource Changes

Changelog

Type	Issue	Description
Feature	helpdesk#2333	Allow phone numbers to be saved to user profile.
Feature	helpdesk#2561	Automatically detect user language from their browser settings.
Feature	helpdesk#2620	Added `app:install` options to pass database details non-interactively.
Feature	helpdesk#2623	Added API routes for the time tracking plugin.
Feature	helpdesk#2626	Allow restricted use of `style` elements in inbound emails.
Improvement	helpdesk#2621	Allow user locale settings to override URL locale.
Improvement	helpdesk#2625	Removed `o:p` elements from inbound Microsoft emails.
Improvement	helpdesk#2629	Hide 'Status After Running' column when a status follow up action exists.
Performance	helpdesk#2577	Restrict log table queries to a given time period.
Performance	helpdesk#2581	Lazy load images in ticket messages.
Performance	helpdesk#2588	Crop avatars on the client-side rather than server-side.
Performance	helpdesk#2589	Load ticket message drafts via AJAX.
Bug	helpdesk#2431	Fixed forward message history leaking operator email addresses.
Bug	helpdesk#2607	Fixed share article links when special characters are present in the article title.
Bug	helpdesk#2611	Fixed HTML entities being double encoded on the category filter in the articles grid.
Bug	helpdesk#2612	Fixed misleading installation error when an invalid license is provided.
Bug	helpdesk#2615	Fixed alert boxes not visible on some pages.
Bug	helpdesk#2619	Prevent access to the API when maintenance mode is enabled.
Bug	helpdesk#2624	Fixed no activity log entry generated when status is changed when setting up a follow up.
Bug	helpdesk#2627	Fixed article attribute type casting on installations using libmysqlclient.
Bug	helpdesk#2628	Fixed operator email notification preferences sometimes ignored.
Bug	helpdesk#2631	Fixed migration error when upgrading from v2 to latest version.
Bug	helpdesk#2632	Fixed ticket feedback requests being sent after a ticket has been reopened.
Bug	helpdesk#2635	Fixed SQLException when importing email with incorrectly encoded subject.
Bug	helpdesk#2640	Fixed periodic failure of OAuth SMTP validation when token has expired.