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5.2.0
Release Details
Release Date |
18th January 2024 |
Release Type |
Stable - Minor |
Notable Changes
-
Updated Help Widget
The help widget channel has been rewritten with the latest libraries and given a new lick of paint. Users can
now attach files directly from the widget when they’re contacting you. The Javascript API has been expanded, so
you can now set a locale as well as a default search term for the knowledgebase. The help widget can be updated
via the marketplace once you are running SupportPal 5.2.0.
-
API Enhancement - Ticket Feedback
You can now view and store ticket feedback using the ticket/feedback
endpoints.
-
Canned Response Reporting
More metrics are now stored about canned response usage, so you can now better track how canned responses are
used over time. The report will only show new usages of canned responses, it is not possible to generate data
for historic usages.
Resource Changes
Changelog
Type |
Issue |
Description |
Improvement |
helpdesk#3262 |
Add limit for maximum number of CC email addresses on a ticket |
Improvement |
helpdesk#3258 |
View and store ticket feedback via API |
Improvement |
helpdesk#3252 |
Allow configuring temporary folder for upgrade |
Improvement |
helpdesk#3249 |
Hide PCNTL PHP extension optional requirement when not using CLI |
Improvement |
helpdesk#3247 |
Improve graceful shutdown of Docker Monolithic |
Improvement |
helpdesk#3234 |
Add health check for failed background jobs |
Improvement |
helpdesk#3149 |
Save more details about canned response usage |
Improvement |
helpdesk#3050 |
Add confirmation prompt to block user option |
Bug |
helpdesk#3274 |
Internal ticket owner not notified when a note is posted on the ticket |
Bug |
helpdesk#3273 |
Quoted content in a forward is hidden if you toggle it twice |
Bug |
helpdesk#3272 |
System update breaks when system URL is invalid |
Bug |
helpdesk#3270 |
Editor more formatting options not showing on mobile |
Bug |
helpdesk#3268 |
Search index seeds sometimes fail to run on Docker |
Bug |
helpdesk#3267 |
ws:serve and mq:start commands error if application is not ready |
Bug |
helpdesk#3266 |
Unable to update when open_basedir in effect |
Bug |
helpdesk#3265 |
Phone number not verified warning showing incorrectly |
Bug |
helpdesk#3263 |
Pace progress bar completes slowly on Firefox |
Bug |
helpdesk#3261 |
Unable to search for operators when changing user on a ticket |
Bug |
helpdesk#3260 |
Ticket hooks should run before related notification is sent out |
Bug |
helpdesk#3251 |
AuthenticationException not handled in viewing single message on frontend |
Bug |
helpdesk#3246 |
RSS feed articles are ordered by created date rather than published date |