You're browsing the documentation for an old version of SupportPal. Consider upgrading to the
latest version.
5.6.0
Release Details
| Release Date |
4th February 2025 |
| Release Type |
Stable - Minor |
Notable Changes
-
Docker Monolithic Caddyfile
Two new files exist /etc/supportpal/caddy/globals.Caddyfile and /etc/supportpal/caddy/helpdesk.Caddyfile.
These files can be used to simplify your custom Caddyfile and reduce the amount of configuration that you need to maintain.
For details, refer to Using your own certificates.
-
Ability to clone records
Canned responses,
macros,
email templates, and
ticket filters can now be cloned with a single click. The
functionality is particularly useful for saving time and effort when setting up similar records.
-
Email parser improvements
It's no longer necessary to include the ticket number in the subject when replying to a ticket via email.
While that method still exists as a fallback, several new methods of detecting and routing a ticket reply have been introduced.
-
Email Template improvements
Email templates can now be reset to their default values, and
it's possible to disable a template globally which prevents an outbound email using that template from being sent.
Resource Changes
Changelog
| Type |
Issue |
Description |
| Feature |
helpdesk#3509 |
Ability to disable email alias support |
| Feature |
helpdesk#3495 |
Ability to clone canned responses |
| Feature |
helpdesk#3494 |
Ability to clone macros |
| Feature |
helpdesk#3493 |
Ability to clone email templates |
| Feature |
helpdesk#3432 |
Percona database server support |
| Feature |
helpdesk#3398 |
Ability to clone ticket filters |
| Feature |
helpdesk#3473 |
Ability to reset email templates back to default value |
| Feature |
helpdesk#3452 |
Ability to disable an email template globally |
| Feature |
helpdesk#3450 |
Ability to create ticket filter from the ticket grid |
| Improvement |
helpdesk#3508 |
Use identification headers to detect replies to own emails |
| Improvement |
helpdesk#3502 |
Send a test email when validating SMTP authentication |
| Improvement |
helpdesk#3439 |
Convert database tables to InnoDB |
| Improvement |
helpdesk#3429 |
Improve handling of emails that fail to download |
| Improvement |
helpdesk#2173 |
Use identification headers to detect replies to emails sent by the helpdesk |
| Bug |
helpdesk#3511 |
Frontend ticket grid display issue when no tickets in grid |
| Bug |
helpdesk#3503 |
Istanbul (Turkey) timezone is incorrectly labelled |
| Bug |
helpdesk#3501 |
'Ticket has follow up' condition doesn't work in some cases |
| Bug |
helpdesk#3500 |
Incorrect activity log entry written when using close ticket macro action |
| Bug |
helpdesk#3499 |
Database error changing department operator membership |
| Bug |
helpdesk#3497 |
Incorrect results when using custom filters on sidebar items |
| Bug |
helpdesk#3496 |
UX issues when manipulating e-mail template brands and languages |
| Bug |
helpdesk#3492 |
Unable to submit a note containing only an image |
| Bug |
helpdesk#3491 |
Unable to refresh license on upgrader if there's an error |
| Bug |
helpdesk#3440 |
Add-on deleted during update attempt when proc_open disabled |
| Performance |
helpdesk#3505 |
Add config option to improve pagination performance on large tables |
| Performance |
helpdesk#3504 |
Improve performance of ticket grid sidebar counts when large number of tickets |
| Performance |
helpdesk#1768 |
Reduce memory footprint of exports |
